Refund policy

RETURN & REFUND POLICY

Each Solace Deep Photography product is made to order especially for you. Because items are produced specifically after an order is placed, we do not accept returns or exchanges for buyer's remorse, change of mind, or accidentally ordering the wrong size, color, or product. 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at solacedeepphotography@gmail.com within 30 days of receiving your order. 

Please include:

• Your order number

• A description of the issue

• Clear photos showing the item and the problem 

Once the issue has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you. 

LOST PACKAGES

If your package appears to have been lost in transit, please contact us as soon as possible. Claims for packages lost in transit must be submitted within 30 days after the estimated delivery date. 

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If an incorrect or incomplete address causes an order to be returned or requires reshipment, additional charges may apply. 

Please contact us as quickly as possible if you notice an error in your shipping address. Because orders enter production quickly, changes cannot always be guaranteed.

CANCELLATIONS

Because our products are made to order, cancellation requests must be submitted as soon as possible after purchase. We cannot guarantee cancellation once production has begun.

RETURNS

Please do not mail products back without contacting us first. In many cases involving a damaged, defective, or misprinted item, a physical return is not required. 

QUESTIONS

For questions about an order, return, replacement, or refund, please contact:

Solace Deep Photography LLC

solacedeepphotography@gmail.com

Minnesota, United States